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[Free] EnsurePass Microsoft MB-200 Real Exam Dumps Questions 1-10

by admin, February 7, 2020

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Question No.1

DRAG DROP

You are a Dynamics 365 for Customer Service system administrator. You have a data file that contains a list of accounts which must be important into the system.

You need to import the accounts by using the Import Data wizard.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Correct Answer:

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Question No.2

HOTSPOT

You are a Dynamics 365 for Customer Services system administrator. Sales team members access Dynamics 365 by using a tablet device.

Sales team members report several issues when they access Dynamics 365. You need to resolve the issues.

What should you do? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Correct Answer:

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Question No.3

You are a Dynamics 365 for Customer Service developer. You import a solution that was exported from the Sandbox instance into the Production instance.

You receive errors during import

You need to identify and resolve the errors. What should you do?

  1. Open the solution.zip file and read the solution.xml file, Delete the lines in the file that cause the import errors.

  2. Export the solution from the Sandbox instance and re-import the solution into the Production instance.

  3. Put in a service request to turn tracing on the servers.

  4. Download the log file and review the log file for errors. Fix the cause of the errors and reimport the solution.

Correct Answer: D

Question No.4

HOTSPOT

You are a Dynamics 365 For Customer Service system administrator. You have a production instance named Organization1 that is integrated with an ERP system. When a new account is created in the ERP system, an account is created in Organization1 and with the ERP Account

field set to Yes.

When the field value is set an account must be created in a separate production instance named Ogranization2.

You need to use Microsoft Flow to create the account.

How should you configure the flow? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Correct Answer:

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Question No.5

DRAG DROP

You are a Dynamics 365 for Customer Service administrator for a help desk.

Help desk representatives need to send emails to all contacts that are associated with cases. The emails must provide the status for the case, use similar formatting, and include the following information:

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Contact name Case number Case title Case status

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Representative name

You need to create an email template for the system.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Correct Answer:

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Question No.6

You are a Dynamics 365 for Customer Service system administrator. You implement Dynamics 365 for a customer.

The customer wants to use Microsoft OneNote in Dynamics for a custom entity. The OneNote tab does not appear in the Timeline.

You need to make the tab visible. What is the first action you should perform?

  1. Grant access under the user#39;s product licenses.

  2. Check document management for the entity in the default solution.

  3. Grant access in the user#39;s security role.

  4. Enable the entity for Microsoft SharePoint document management.

Correct Answer: D

Explanation:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/set-up-onenote- integration-in-dynamics-365

Question No.7

DRAG DROP

A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries.

You need to configure relationships between doctor and patient records.

From the doctor entity, which relationship types should you use? To answer, drag the relationship types for the correct scenarios. Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

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Correct Answer:

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Question No.8

You are a Dynamics 365 for Customer Service system administrator. A user experiences slow performance when using Dynamics 365.

You need to check the latency of the environment. What should you do?

  1. Use the organization Insights tool.

  2. View the Health section of Microsoft Office 365 Admin portal.

  3. View the Power platform Admin center.

  4. Run the Dynamics 365 Diagnostics tool.

Correct Answer: D

Explanation:

https://community.dynamics.com/365/customerservice/f/763/t/285347

Question No.9

A company identifies a new opportunity.

Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint but some associates do not have access to Dynamics 365 for Sales.

You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data.

Which tool should you use?

  1. Microsoft Skype for Business

  2. Microsoft OneDrive for Business

  3. Yammer

  4. Microsoft Office 365 Delve

  5. Microsoft Office 365 Groups

Correct Answer: E

Explanation:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with- colleagues-using-office-365-groups

Question No.10

DRAG DROP

You are a Dynamics 365 for Customer Service administrator. You identify the following issues:

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Remote sales team members report that they cannot access the latest data on commuters, phones, and tablets.

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Help desk team members must be able to access all inbound emails from multiple queues in a single queue.

You need to resolve the issues.

Which options should you configure? To answer, drag the appropriate security methods to the correct teams. Each security method may be used once, more than once.

NOTE: Each correct selection is worth one point.

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Correct Answer:

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