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Recertification for MCSE: Private Cloud

Question No: 61 – (Topic 6)

You discover that many incidents are generated for VM2.

You need to resolve all of the incidents from Service Manager in one operation.

What should you create? (More than one answer choice may achieve the goal. Select the BEST answer.)

  1. A configuration item

  2. An incident event workflow

  3. A dependent activity

  4. A problem

Answer: D Explanation:

http://blogs.technet.com/b/servicemanager/archive/2009/11/02/overview-of-problem- management-in-servicemanager.aspx

Question No: 62 – (Topic 6)

You need to implement a notification solution to meet the technical requirements.

What should you create from Operations Manager? (More than one answer choice may achieve the goal. Select the BEST answer.)

  1. Two channels and one subscriber

  2. One channel and one Subscriber

  3. One channel and two subscribers

  4. Two channels and two subscribers

Answer: A Explanation:

You need two channels, one for e-mail one for SMS http://blogs.technet.com/b/kevinholman/archive/2012/04/28/opsmgr-2012-configure- notifications.aspx

I think the problem is, are there two administrator groups, one for each department? If there is, you need at least two subscribers if not, you can do with one.

Since it is not explicitly stated that there are two admin groups, I would go for a single admin group. So then it would be answer A:

Question No: 63 – (Topic 6)

You need to recommend a solution to meet the technical requirements for identifying the Windows Server and SQL Server configuration issues.

What should you include in the recommendation? (More than one answer choice may achieve the goal. Select the BEST answer.)

  1. Audit Collection Services (ACS)

  2. Windows Server Update Services (WSUS)

  3. Best Practices Analyzer (BPA)

  4. Microsoft System Center Advisor (SCA)

Answer: D

Question No: 64 – (Topic 6)

You need to ensure that the self-service users and the administrators can deploy virtual machines. The solution must meet the technical requirements.

What should you create?

  1. Two VMM library shares

  2. One host profile

  3. Two application profiles

  4. One virtual machine template

Answer: D Explanation:

One virtual machine template would be enough. So I would think it is answer D

The way I understand the TechNet article, librarys and shares are used to mantain file- based items like VHDs, scripts and ISOs. A second library or another share would not change the way how a VM can be created (dynamic memory or not) just from which place it will use the quot;ingredientsquot;

http://technet.microsoft.com/en-us/library/gg610598.aspx

Question No: 65 – (Topic 6)

You need to recommend a solution to meet the monitoring requirements for App1. What should you recommend?

  1. Install the Management Pack for Operations Manager APM Web IIS 7, download and install the Internet Information Services (IIS) 7 Management Pack, and then run the .NET Application Performance Monitoring wizard.

  2. Configure a synthetic transaction, and then run the Process Monitoring wizard.

  3. Install the Management Pack for Operations Manager APM Web IIS 7, and then run the Process Monitoring wizard.

  4. Configure a synthetic transaction, and then run the .NET Application Performance

Monitoring wizard.

Answer: A

Question No: 66 – (Topic 6)

You need to recommend a solution to implement the planned changes for the research department.

What should you include in the recommendation?

  1. The existing VMM infrastructure

  2. The existing Service Manager infrastructure

  3. A solution that includes System Center 2012 App Controller

  4. The existing Orchestrator infrastructure

Answer: A

Question No: 67 – (Topic 6)

You need to recommend an automated solution to resolve the ticket generation issue. What should you include in the recommendation?

  1. From Operations Manager, create diagnostic tasks. From Orchestrator, create runbooks that forward alerts to the help desk application.

  2. From Service Manager, create a connector. From Operations Manager, configure the connector.

  3. From Service Manager, create a connector. From Orchestrator, configure connectors.

  4. From Operations Manager, create diagnostic tasks. From Orchestrator, configure connectors.

Answer: B Explanation:

http://technet.microsoft.com/en-us/library/cc181012.aspx

The relevant problem statement is quot;- When an alert is generated in Operations Manager, a help desk user has to generate a ticket manually from the help desk application.quot;

Creating a connector from SCOM to SCSM means Incidents may be automatically

generated from SCOM alerts.

Another useful link for the answer

http://valentincristea.com/2013/11/28/automating-incident-problem-management-part-ii- configuring-thescomscsm-connector/

Topic 7, Relecloud Case Study

Existing Environment Relecloud is a financial company located in Seattle.The company has the following main departments.鈥?Marketing鈥?Research鈥?AuditThe network contains a single-domain Active Directory forest named Relecloud.com. Relecloud has a Microsoft Azure subscription.System Center Environment Relecloud deploys infrastructure servers that host the following System Center 2012 R2 products.鈥?Orchestrator鈥?Service Manager 鈥?Operations Manager鈥?Virtual Machine Manager (VMM)All the Hyper-V hosts are managed by using VMM.The operations Manager agent is deployed only to servers from the marketing department. There is an Operations Manager monitor named Monitor1 that applies to the Windows Operating System class.Relecloud uses Service Manager to track the service level objective (SLO) of its IT organization. Currently, SLOs calculate the duration of an incident by using the hour the incident is resolved.Service Manager is configured to have an email notification channel.Network and server infrastructureThe main office has 11 Servers configured as shown in the following table.

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Server4 is configured to run explicit network discovery for 200 network devices. The inventory of the network devices is incomplete. The inventory contains a hub named Device1 and a switch named Device2.Server6, Server7 and Server8 are in the marketing department.The servers in each department run the operating systems shown in the following table.

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Server8 hosts a .NET application named APP1.You have an application named App2. App2 is a two-tier application that is deployed by using a VMM Service template named ServiceTemplate1. Both the tiers in ServiceTemplate1 are based on a virtual mavhine template named VMTemplate1.End of day processing for several line-of-Business (LOB) Applications is implemented by using custom Orchestrator runbooks in the on-premises environment. The processing typically takes hours.

Users ProblemsUsers Report that end-of-day processing frequently fails due to the hardware limitation of the runbook servers.When users request a virtual machine, the virtual machine is provisioned manually by an administrator. This process can take several weeks.There are many Service Manager Incidents that are resolved but remain open.

Planned Changes.Relecloud plans to automate the provisioning of the virtual machines by using Service Manager Self-Services Portal.Technical RequirementsReleclound must meet the following general technical requirements.鈥?Minimize administration effort.鈥?Use the principle of least privilege. Relecloud must meet the following Monitoring and reporting requirements.鈥?Grand audit department permissions to view Service Manager reports.鈥?Ensure that Monitor1 applies only to servers that run Windows Server 2012.鈥?Monitor all of the Failover Clustering data from Cluster1 by using Operations Manager.鈥?Configure and automatic email notification for the affected user upon the creation of an incident.鈥?Modify the existing SLOs so that the duration of an incident is calculated by using the hour the incident is closed rather that resolved.鈥?Monitor the resource utilization of VMM virtual machines, including average usage and total or maximum values for virtual machine processors, memory and disk space.Relecloud identifies, several virtual machine settings, that must be modified in the original version of ServiceTemplate1

Question No: 68 DRAG DROP – (Topic 7)

You need to implement Workflow1.

Which four actions should you perform on Server2 in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Answer:

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Explanation:

1) Run the Service Manager Authoring Tool; 2)Run New-SCSMManagementPackBundle; 3)Copy the assembly files to SM folder; 4)From SM import a management pack

Question No: 69 – (Topic 7)

You need to perform IAAS on demand backup of server2 with most resent files to azure backup

  1. create Incremental backup then create a restore point

  2. create express full backup then create a restore point

  3. Create a restore point then create Only-Synchronization

  4. Schedule a daily backup then create a restore point

Answer: C

Question No: 70 – (Topic 7)

You need to ensure that users can self provision virtual machines. To which object should you assign permissions?

  1. a runbook

  2. a catalog group that contains request offerings

  3. a service catalog

  4. a task

Answer: B

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