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2017 July CompTIA Official New Released 220-902 Q&As
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CompTIA A+ 220-902 Certification Exam

QUESTION 51

An end user has reported not receiving emails sent by a specific customer. Which of the following is the MOST likely cause of this issue?

 

A.

The HIPS device is blocking the messages

B.

The access control list is blocking the messages

C.

The email filter has quarantined the messages

D.

The firewall is blocking the sender’s email address

 

Correct Answer: C

 

 

QUESTION 52

A user calls the helpdesk reporting that when accessing the company portal, it redirects to an unfamiliar website. Which of the following steps would the technician take to resolve this issue using best practices?

 

A.

Identify symptoms, quarantine infected system, and create restore point.

B.

Quarantine infected system, identify symptoms, and create restore point.

C.

Identify symptoms, educate end user, and create restore point.

D.

Create restore point, identify symptoms, and quarantine infected system.

 

Correct Answer: A

 

 

QUESTION 53

A Windows 7 machine appears to have a failure. Every time it is rebooted, the message “BOOTMGR is missing” appears. You have previously inserted a Windows 7 installation DVD into the DVD-ROM. Please repair this failure without overwriting the customers’ local user profiles.

 

Instructions:

Launch the simulation to repair the failure.

Type Help in command line to show list of available commands.

When you have completed the simulation, please select the done button.

 

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Correct Answer: Please review explanation for detailed answer.

Explanation:

Please check the below images for detailed steps to do:

 

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QUESTION 54

A technician has finished replacing the network card in a laptop and has verified full system functionality. Which of the following troubleshooting steps should the technician take NEXT?

 

A.

Document findings, actions, and outcomes

B.

Escalate problem to a senior technician

C.

Re-establish new theory of probable cause

D.

Perform a full system backup

 

Correct Answer: A

 

 

QUESTION 55

Joe, a user, has connected a tablet to his personal mobile hot-spot device in a public location for Internet access. The device display indicates there are two connections instead of just one. Which of the following actions can he perform to prevent this unauthorized access to the device immediately? (Select TWO).

 

A.

Change the SSID to a different broadcast name

B.

Add the intruding device to a blocked access list

C.

Access the intruder’s device and shut it down

D.

Shut down the device until the intruder is no longer in the area

E.

Set up a WiFi analyzer to identify the intruding device

 

Correct Answer: AB

 

 

QUESTION 56

A technician is tasked with repairing a Windows 7 system including the removal of recently installed files and software. Which of the following system restoration methods would be the LEAST destructive way to achieve this?

 

A.

System Restore

B.

System Image Recovery

C.

CHKDSK

D.

Windows Memory Diagnostic

 

Correct Answer: A

 

 

QUESTION 57

An administrator is concerned about users accessing network shares outside of their job role. Which of the following would BEST prevent this?

 

A.

Set up shares with permissions based upon group membership.

B.

Implement a written policy addressing the issue for all users.

C.

Monitor access to the network shares using SNMP.

D.

Prevent remote logins to all network shares and drives.

 

Correct Answer: A

 

 

 

 

QUESTION 58

A technician is trying to prevent a local application from reaching the web due to security concerns. Which of the following solutions could BEST prevent the application from reaching the web? (Select TWO).

 

A.

Configure the workstation for a static IP

B.

Disable all wireless network connections

C.

Remove shortcuts to the application

D.

Block the application in Windows Firewall

E.

Change network location to Work

F.

Reroute the web address in HOSTS file

 

Correct Answer: DF

 

 

QUESTION 59

An end-user is attempting to access a file-sharing site to download files shared by a customer, but is receiving a message stating the site has been blocked. Which of the following is the MOST likely cause of this issue?

 

A.

Antivirus software

B.

Internet connectivity issues

C.

Ransomware infection

D.

Content-filtering

 

Correct Answer: D

 

 

QUESTION 60

A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated?

 

A.

Communicate status with customer and ensure successful call transfer

B.

Remain on the line until the issue is resolved

C.

Inform the customer that the issue cannot be resolved at this level

D.

Tell customer that patience will be needed

 

Correct Answer: A

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