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2017 July CompTIA Official New Released 220-902 Q&As
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CompTIA A+ 220-902 Certification Exam

QUESTION 31

A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be taken into consideration before attempting to resolve the customer’s issue?

 

A.

Disconnect power before inspecting the CRT power supply

B.

CRT monitors should be serviced by qualified personnel

C.

Have compressed air available to clear out the debris

D.

Wear safely goggles to protect from the cathodes

 

Correct Answer: B

 

 

QUESTION 32

The type of security threat that uses computers or other networks to accept and pass on viruses is called:

 

A.

phishing.

B.

botnets.

C.

logic bomb.

D.

man-in-the-middle.

 

Correct Answer: B

 

 

QUESTION 33

A user has recently installed Windows 7 on a computer. They ran Windows updates, updated the firmware and installed a printer. The user accessed a P2P application and now they are getting a large amount of browser pop-ups. Which of the following
is MOST likely the cause of the pop-ups?

 

A.

Phishing

B.

Malware

C.

Proxy redirect

D.

Firmware

 

Correct Answer: B

 

 

QUESTION 34

A technician responds to a hardware issue with a server. The technician discovers that one of the hard drives in the server has failed. The server is set up in a RAID 1 configuration. Which of the following steps would the technician perform NEXT?

 

A.

Remove the hard drive and back up the data

B.

Run CONVERT on the hard drive

C.

Reboot the server

D.

Swap hard drive and rebuild array

 

Correct Answer: D

 

 

 

 

 

QUESTION 35

A technician is setting up automatic login to desktop for a non-domain Windows XP system. Which of the following administrative tools would accomplish this?

&nbs
p;

A.

User Accounts

B.

Network and Sharing Center

C.

Task Manager

D.

System Configuration

 

Correct Answer: A

 

 

QUESTION 36

A technician’s is onsite troubleshooting a user’s issue and receives a call from another customer. Which of the following is the BEST course of action for the technician to take in this situation?

 

A.

Let the call go to voicemail and respond when time permits.

B.

Leave the current appointment to assist the calling customer.

C.

Ignore the call and continue with the scheduled itinerary.

D.

Apologize to the customer and answer the call.

 

Correct Answer: A

 

 

QUESTION 37

An engineer working with large detailed CAD files notices over time that the workstation is taking significantly longer to open files that used to launch quickly. Other applications work fine, and the engineer confirms all of the data has been backed up the night before. A technician determines that the workstation is about two years old. Which of the following would be the technician’s FIRST step in troubleshooting the problem?

 

A.

Run defrag on the hard drive

B.

Restore the CAD files from backup

C.

Replace the hard drive

D.

Remove and reinstall the CAD software

 

Correct Answer: A

 

 

QUESTION 38

A user advises that a computer is displaying pop-ups when connected to the Internet. After updating and running anti-malware software, the problem persists and the technician finds that two rogue processes cannot be killed. Which of the following should be done NEXT to continue troubleshooting the problem?

 

A.

Run msconfig to clean boot the computer

B.

Run Event Viewer to identify the cause

C.

Run System Restore to revert to previous state

D.

Run Recovery Console to kill the processes

 

Correct Answer: A

 

 

 

QUESTION 39

A technician has been informed by the IT security manager that a vulnerability has been discovered in the wireless router. The vulnerability could allow an attacker to take remote control of the device. Which of the following should the technician perform to address the issue?

 

A.

Power off the device

B.

Install an add-on card

C.

Update the WiFi antenna

D.

Update firmware

 

Correct Answer: D

 

 

QUESTION 40

A technician would like to remove the dust inside of a desktop computer. Which of the following should the technician use to MINIMIZE exposure to the dust while protecting internal hardware components? (Select TWO).

 

A.

Mask

B.

ESD mat

C.

ESD strap

D.

Antistatic bag

E.

Safety goggles

F.

Rubber gloves

 

Correct Answer: AE

 

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