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2017 July CompTIA Official New Released 220-902 Q&As
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CompTIA A+ 220-902 Certification Exam

QUESTION 141

Joe, a technician, arrives onsite at a customer’s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe’s supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover?

 

A.

Maintaining good communications with the customer

B.

Maintaining good personal hygiene

C.

Avoiding being judgmental

D.

Avoid dismissing the customer’s problems

 

Correct Answer: C

 

 

QUESTION 142

A technician is tasked with analyzing computer settings managed by Microsoft Group Policy configuration. The technician wants to print a report to an HTML file for offline review. Which of the following Windows command line tools would allow the technician to accomplish this task?

 

A.

gpedit.msc

B.

gpupdate

C.

gpresult

D.

gpmc.msc

 

Correct Answer: C

 

 

QUESTION 143

A network administrator needs to connect to resources from an offsite location while ensuring the traffic is protected. Which of the following should the administrator use to gain access to the secure network?

 

A.

SSH

B.

VPN

C.

SFTP

D.

RDP

 

Correct Answer: B

 

 

 

QUESTION 144

A technician has just removed malware from a Windows 7 system, but the user reports that every time they type a URL into Internet Explorer to navigate to a search engine the same standard page is being displayed on the browser. The page is asking the user to purchase antivirus software.

 

Please resolve the problem using the available tools shown.

 

When you have completed the simulation, please select the done button to submit your answer.

 

clip_image001

 

Correct Answer: Please review explanation for detailed answer.

Explanation:

Please check the below images for detailed steps to do:

 

clip_image002

clip_image003

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QUESTION 145

A technician has been tasked with limiting the users who can connect to a network printer located centrally within an office environment. Which of the following tools would be the BEST to utilize to achieve this goal?

 

A.

VPN

B.

ACL

C.

RDP

D.

DLP

 

Correct Answer: B

 

 

QUESTION 146

A technician has been given a PC that is not powering up. After brief troubleshooting, the technician comes to the conclusion the power supply needs to be replaced. Which of the following is the NEXT step in the process of performing the repair?

 

A.

The technician should replace the power supply

B.

The technician should review disposal regulations

C.

The technician should check the environment

D.

The technician should remove jewelry

 

Correct Answer: D

 

 

 

 

 

 

 

QUESTION 147

DRAG DROP

Drag and drop the following Windows Versions to the correct feature on which they are found. Windows Versions may be used more than once.

 

clip_image006

 

Correct Answer:

clip_image008

 

 

QUESTION 148

A technician is tasked with removing a virus file that created a custom service. The technician has located the file to be removed using an antivirus scanner, but the scanner did not successfully remove the file. When the technician attempts to manually remove the file, an error message appears that says, “The file is in use by another program.” Which of the following tools would be the BEST to use to correct the issue?

 

A.

Terminal

B.

SFC

C.

Event Viewer

D.

Services Console

E.

Recovery Console

 

Correct Answer: D

 

 

QUESTION 149

A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of action for the technician to perform NEXT?

 

A.

Copy the DLL file from a working PC and use the regsvr32 command to load the file

B.

Run the Windows Update utility to manually reinstall the DLL file

C.

Run the defrag utility to correct any fragmentation that may have damaged the file

D.

Research the DLL file to identify the application it corresponds to before continuing

Correct Answer: D

 

 

QUESTION 150

A user has a Windows 8.1 RT operating system and wants to add additional programs to the computer. Which of the following is available for installing more applications?

 

A.

Microsoft Store

B.

DVD

C.

Google Play

D.

iTunes

 

Correct Answer: A

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