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2017 July CompTIA Official New Released 220-902 Q&As
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CompTIA A+ 220-902 Certification Exam

QUESTION 11

A technician opens a customer’s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer?

 

A.

Use compressed air to free the dust from the components and remove it with an ESD vacuum.

B.

Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away.

C.

Use a shop vacuum with enough power to ensure all dust has been removed.

D.

Remove as much dust as possible by hand and use compressed air to blow the rest out.

 

Correct Answer: A

 


 

QUESTION 12

A technician contacts the network administrator to request a list of all static IP addresses in the building. Which of the following server roles would the technician MOST likely review to find that information?

 

A.

DHCP server

B.

DNS server

C.

File server

D.

Proxy server

 

Correct Answer: A

 

 

 

 

 

QUESTION 13

You need to configure your mobile device to send and receive electronic messages from your company. Your mobile device must be able to truly synchronize the message state with your desktop, so that when a message is read on your desktop, it is marked as read on your mobile device. These are the proper parameters:

 

Email address: tech@techies.com

Password: P@$$w0rd

Pop.techies.com Port: 110 Security: None

IMAP.techies.com Port: 993 Security: SSL

smtp.techies.com Port: 465 Security: TLS

Company SSID: Techies

Security: WPA2

Passphrase: P@$$w0rd

SSID is not broadcasted

 

Instructions:

You are not authorized to use the Company’s WLAN. The outgoing server does not require login credentials. When you have completed the simulation, please select the done button to submit your answer.

 

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Correct Answer: Please review explanation for detailed answer.

Explanation:

Since we are instructed to not use the company’s WLAN we only need to worry about the email settings and ignore the WiFi and Networks tab.

 

On the MAIL tab enter information as shown below:

 

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That should be all that is needed.

 

 

QUESTION 14

A technician has just fixed a user’s PC and successfully removed a virus and malware from the machine. Which of the following is the LAST thing the technician should do?

 

A.

Educate the user regarding Internet browsing best practices

B.

Update the anti-malware software on the user’s PC

C.

Schedule scans and run updates

D.

Enable system restore and create restore point

 

Correct Answer: A

 

 

QUESTION 15

A user reports several technicians have been unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work. After the technician has effectively communicated a willingness to help, which of the following is the NEXT step?

 

A.

Allow the user to speak with a supervisor.

B.

Identify the problem.

C.

Establish a theory.

D.

Immediately go to the user’s office.

Correct Answer: B

 

 

QUESTION 16

DRAG DROP

Drag and drop the following Windows 7 versions in order according to their feature-sets, from MOST to LEAST.

 

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Correct Answer:

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QUESTION 17

A manager suspects a user has obtained movies prot
ected by copyright using a torrent client. An incident response technician responds and verifies the user has indeed been violating company policy. Which of the following would be the next BEST step for this technician to perform?

 

A.

Secure the workstation in a limited access facility.

B.

Document the incident, purge all policy violating materials.

C.

Immediately delete all unauthorized materials.

D.

Reprimand the user and apply a content filter to their profile.

 

Correct Answer: A

 

 

QUESTION 18

A technician is implementing a SOHO wireless network for Company A that shares a floor with Company B. Which of the following would BEST secure the wireless network so that only Company A employees are allowed access?

 

A.

Turning down the radio power level

B.

Enabling MAC filtering

C.

Setting a high encryption level

D.

Disabling the SSID broadcast

 

Correct Answer: B

 

 

QUESTION 19

A user gets an error message that the trust relationship to the domain has been broken. Which of the following can be done to resolve this from the client desktop?

 

A.

Re-join the computer to the domain

B.

Reboot the PC as the domain will automatically rebuild the relationship

C.

Update the BIOS using the latest version

D.

Run CHKDSK

 

Correct Answer: A

 

 

QUESTION 20

A technician is troubleshooting a PC with multiple volumes. To verify which are active and assigned drive letters, the technician should use the LIST function of which of the following commands?

 

A.

extract

B.

diskpart

C.

bootrec

D.

chkdsk

 

Correct Answer: B

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