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CompTIA A Recertification Exam for Continuing Education

Question No: 111 – (Topic 5)

A technician troubleshooting a computer finds a faulty video card and needs to replace it. Which of the following safety procedures should be used to prevent damaging the new part?

  1. Ground the computer and remove jewelry.

  2. Self ground and handle the new card by the edges.

  3. Place the computer on an ESD mat.

  4. Attach an ESD strap to the new card during handling.

Answer: B

Question No: 112 – (Topic 5)

A customer is reporting a burning smell coming from a CRT monitor. Which of the following should be taken into consideration before attempting to resolve the customer’s issue?

  1. Disconnect power before inspecting the CRT power supply

  2. CRT monitors should be serviced by qualified personnel

  3. Have compressed air available to clear out the debris

  4. Wear safely goggles to protect from the cathodes

Answer: B

Question No: 113 – (Topic 5)

A user calls the help desk because a folder containing critical business files is missing from the local drive. The user is adamant that the folder was there the previous day, and cannot understand why it is gone. The technician views the properties of the parent folder and sees a back up listed on the 鈥淧rior Versions鈥?tab. According to the theory of troubleshooting, which of the following is the technician’s NEXT step?

  1. Establish a theory of probable cause

  2. Establish a plan of action and implement the solution

  3. Document findings, actions and outcomes

  4. Verify full system functionality and implement preventive measures

Answer: A

Question No: 114 – (Topic 5)

A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take?

  1. Identify the problem

  2. Document findings, actions and outcome

  3. Verify full system functionality

  4. Establish a theory of probable cause

  5. Test the theory to determine cause

Answer: E

Question No: 115 – (Topic 5)

A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for the technician?

  1. Follow the customer’s prescribed course of action.

  2. Convince the customer to take a better course of action to resolve the issue.

  3. Explain why the customer’s prescribed course of action is incorrect.

  4. Acknowledge the customer’s input, but follow another course of action.

Answer: D

Topic 6, Mix Questions

Question No: 116 – (Topic 6)

A user has a new web email account and asks a technician for help with setting up email on a tablet. The user would like for the email to only be stored on this tablet. Which of the following email server setting types would the technician use to accomplish this task?

  1. POP3

  2. IMAP

  3. S/MIME

  4. SMTP

Answer: A

Question No: 117 – (Topic 6)

An office manager mistakenly uninstalled a valuable application. Which of the following utilities may allow the manager to correct this issue?

  1. System Restore

  2. Computer Management

  3. Disk Management

  4. System Configuration

Answer: A

Question No: 118 – (Topic 6)

Which of the following network devices filters traffic of many different protocols based on a predetermined set of rules established by a system administrator?

  1. Proxy

  2. Switch

  3. Firewall

  4. Router

Answer: C

Question No: 119 – (Topic 6)

A technician is notified of an inkjet printer not printing properly. The user’s computer has the printer software loaded and is not displaying any errors. A test print was performed, with one of the colors not printing properly. Which of the following would the technician typically perform FIRST to resolve the issue?

  1. Replace cartridges

  2. Run a cleaning page

  3. Clean heads

  4. Clean fuser assembly

Answer: C

Question No: 120 – (Topic 6)

A technician is asked to install Microsoft office directly on a customer’s computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have?

  1. Mac

  2. Thick client

  3. Thin client

  4. Phablet

Answer: C

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